Our Tree Guarantee
Our Tree Guarantee (replacement / refund policy):
We guarantee that our trees will leaf out and grow when planted appropriately. We provide planting instructions and it is important to follow them to support the health of your trees. We will replace 100% of trees that do not leaf out and grow, provided that they were planted appropriately and were not damaged on your site (i.e. they did not suffer from over/under-watering, insect/animal damage, a killing frost, or other problems associated with your site, planting, and care of the tree).
If you'd like to request replacement trees, please email us at firstname.lastname@example.org with the following information:
- Photos of the dead trees, including close-ups of branches/bark
- Photos of your planting site and a description of the site
- A detailed description of how you planted and cared for the tree(s), including planting process, fertilizers and amendments added, how often and how much you watered, etc
- Your order number
If we do not have your trees available, we may refund your purchase instead.